Air India Sucks Customer Reviews and Feedback

From Everything.Sucks

Air India is the flag carrier airline of India, headquartered at New Delhi. It is owned by Air India Limited, a government-owned enterprise, and operates a fleet of Airbus and Boeing aircraft serving 102 domestic and international destinations. The airline has its hub at Indira Gandhi International Airport, New Delhi, alongside several focus cities across India. Air India is the largest international carrier out of India with an 18.6% market share. Over 60 international destinations are served by Air India across four continents. The airline became the 27th member of Star Alliance on 11 July 2014.


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Plant Operator (Former Employee) says

"No future, Don't waste your time to work here.please don't work here, you will lose your time and nothing will get in return, No future, Don't waste your time to work here."

Traffic Assistant (Former Employee) says

"Confusion and luck of leadership. Cost cutting to the point of compromising the quality of service. How to economize and how to be frugal and go hungry instead of making good result enjoyable. I learnt that managing by delegating is as you maintain the overall authority and leadership gives the manager a space to ficus on the wider picture. When you do not get paid for what you deserve. Going to India as an emergency due to regulatory requirement.Free ticketsWorking at night without transport or allowance in lieu."

customer agent (Current Employee) says

"work no issue learned to handle passenger..checkin system,etc poor management harsh behavior of permanent staff flight delay or cancelled no such enjoyable momentsnilnil"

OFFICER - FINANCE (Former Employee) says

"No typical day Healthy relationship Supportive Cooperative No hardest part The more the revenue generated by the companyJob satisfactionSlow career growth"

Security Officer (Former Employee) says

"To Operating X-Ray Machine / DFMD / HHMD / EVD / ETD, Profiling, Flight Check, Access Control, Catering Check, Cargo Check (Pear cable & Non Pearce able), Follow BCAS Circulars/Orders, to maintain all records as per BCAS Like - FRC, Duty Allocation Register, Air craft Entry Register.7 year"

Ramp Coordinator (Former Employee) says

"Air India is one of the most unorganized airline that anyone would wanna work unless they are in desperate need of a job. This company at the current times is going in some serious financial losses and is unable to recover. It is very sad to say that they have bills pending from hotel after hotels costing up to 500,000 dollars which is not surprising at all due to their defective aircraft as well as their unorganized management. I am happy that I have left this airline because they weren't appreciative nor were they encouraging for the effort and dedication that was put on by the outsource staff.Lounge FoodToo Many"

system operator (Former Employee) says

"very good environment working there. Very helpful colleagues. working there is a very enjoyable part of the jb.yeah free lunchesno long hours"

Captain (Former Employee) says

"Air India is a microcosm of India owned by the government. And therefore corrupt at every turn. Every sheet of toilet paper includes a payment to one MP or another. Their books, their real books I mean, have never seen the light of day. A more dysfunctional combination of intelligence, incompetence and intrigue all lathered over with an astonishing arrogance you will never find. I love the people. But one can only shake ones head at what they are up against.Thinking.. a lot of the people are wonderfulCopilots whose expertise is limited to adding up their logbooks, Incompetent schedulers who are bullied by the local pilots, All scheduled on a piece of paper."

CABIN CREW (Former Employee) says

"The management is absolutely gone to the dogs. The company is in heavy debt and cannot pay the employees on time. Due to heavy red tape there is no scope for a promotion in the company and the work culture is very unprofessional. I would never recommend anyone to work with Air India"

security agent (Former Employee) says

"1.very hectic2.every thing i learn about aviation security3.poor mgt4. excellent workers"

Jr. Executive (Current Employee) says

"A typical day at work starts from 8.15 am with attendance & job allocations I have learned how the airlines work, how manpower is managed. poor management. friendly work culture. no hardest part in this job. most enjoyable part is working with the partners as team work place with the people aroundTop management is unaware of lower people, no job permanence and poor salary structure."

Assistant Controller (Current Employee) says

"Good place to work but there is too much discremination between Permanent Staff and Contract staff. Career progression is very slow Salary increment and accomodation not availableGoverment CompanyDiscrimination by management"

Customer Services Agent (Former Employee) says

"nothing great to tell about this company, Management is very poorly handled and no support to the staff. Work load is also not balanced and distributed evenly."

Customer Service Agent (Former Employee) says

"Actually before when i started working in AIRINDIA. I was thinking that it would be good to join my country national carrier but after when i actually join it it was totally opposite to my expectation no salary on time no encouragement by our seniors or no future benefits if we work longterm here...."

Customer Service Agent (Former Employee) says

"Have to handle a lot of guests(passengers) whom sometimes happens to be hyper or drunkards whom creates issues. Management is the least supportive and having a very consuming as they pay less and asks for more productivity with any supportive grounds for their demands. Most of the co workers happen to have a certain stereo typical behavior and is less supportive except a very few who helps me out in certain situation.Nothing beneficialLong hours of job, less pay, hard job, no job security."

Cabin Crew (Current Employee) says

"I have learned several things like patience,team work, long hour of working without stress,got chance to visit different places.i know this company very well as i am working for more than 4 stability as experience of cabin crew does not match with any other profile in other companies."

TRAVEL CO-ORDINATOR (Former Employee) says

"great experiences with airline staffs, we gain communication skills through this opportunities, there should be lots of improvements in the management, the friendly co workers, hard part was the work area with proper no facilities."

Sr.Customer Service Agent (Former Employee) says

"It was very bad because the management was not listening to employee and not giving to much benefits to its employee and working culture is too much bad salary is also not raising too much in 3 year salary is raising.Not availableNo short break"

Customer Service Executive (Former Employee) says

"worst company they dont even bother about employees basically ground staff benefits are not basic understanding about employees working hours are too free everything is chargablelong hours some times we need to work for more than 24hours"

Networking Engineer (Current Employee) says

"Seeking a good condition in company by using my technical skills and where I can get a competitive and challenging environment that even also knowledge."

Trainee says

"Lackadaisical, unprofessional, extremely slow, don't possess all the right tools."

Current Employee - Mixed Fleet Cabin Crew says

"Salary not on time Poor management"

Former Employee - Senior User Experience Designer says

"Contactual job, idiot management, smallest issues take years to get resolved, constant oppression of employees by higher management through mindless extortionate policies, no growth whatsoever, no promotion based on performance, increment happens only when there is a pay commission, you basically sit like a farmer in the iron age waiting for rain to come down, so basically no one cares about performing well, not safe for women, several sexual harassment incidents happened on my watch... & The list goes on & I have other stuff to attend."

Current Employee - Engineer says

"No salary hike, no accomodation"

Former Employee - Anonymous Employee says

"Less salary with no benefits"

Current Employee - Aircraft Maintenance Technician says

"No career progresion. Salary hike is not regular."


"Lack of growth and motivation or the employees. Under paid No promotion Lack of adequate appraisal System"

Customer Service Agent says

"No job security,less payment,no perks as against long shift timings,less support/no support from senior management,group-ism among co-workers,which makes it a hard job."

Tamil Nadu says

"salary, leaves, compensation, policy, contract etc"

Current Employee - Manager says

"limited growth in terms of exposure, slow career growth, take home salary is less"